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Create Your Dockwa Account

I'm A Marina

I'm A Boater

WELCOME TO THE DOCKWA CUSTOMER HUB

Thank you for bring a valued Dockwa Marina Partner. You can use this page to learn how to get in touch with us, schedule training for your staff or promote your partnership.

How to get product and account help

Here are the fastest ways to find the answers to all of your Dockwa questions:

  1. Search our Knowledge Base at mayday.dockwa.com. Our Knowledge Base is constantly updated as we launch new features and areas of the product. It is the fastest way to get an answer about using Dockwa.
  2. Contact Dockwa Customer Support. Our Support team is available 7 days a week: 9am - 5pm EDT weekdays and 9am - 1:30pm EDT on the weekends. The team takes great pride in getting back to all support tickets within 3 business hours. You can reach the Dockwa Support Team through these channels:
    1. Live Chat: The quickest way to get in touch with the Dockwa Support Team is via the blue chat widget in the bottom right-hand corner of your dashboard.  It looks like a little blue smiley face.
    2. Email: Email us anytime at mayday@dockwa.com 
    3. Phone: Call us at 401-236-8304

  3. Contact your Marina Success Manager. You can reach us here.
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Dockwa Training for Marinas

On-Demand training from Dockwa product experts

Dockwa's training offers marina partners the ability to scheudle tailored training for marina staff once per year.

Here are some highlights:

  • Customized training for your staff by your Dockwa Account Manager
  • Focused on industry best practices for marina management: maximizing efficiency and ROI
  • Marketing assistance to optimize your best channels for demand
  • Reporting training and review for accountants
SCHEDULE A TRAINING SESSION >

Boaters love Dockwa. Let's promote our partnership!

Request Dockwa signage, swag and materials

Educate your boaters and other customers that Dockwa is the easiest way to interact with your marina. From booking a slip to filling up your tank, your customers can download and use Dockwa to communicate with your marina like never before.

Everything You Need to Manage Your Docks

Dockwa’s advanced marina management software is flexible enough to fit the needs of your marina, whether it be small or large, private or municipal, inland or oceanside. With Dockwa’s advanced tool belt of features, you’ll be well-equipped to tackle your goals of operational efficiency, marina growth and customer satisfaction. Explore our additional features below.

Click on the feature for more information.
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