"We’ve run the gamut of contract management processes, and we love the customization [of Dockwa Contracts]. Customers are accustomed to DocuSign documents, and adding an end-to-end system that handles both the contract signature as well as automatic payment processing was a huge benefit. There is also a definite time-saving component – once a customer signs the agreement, the automatic payment processing is scheduled and eliminates our team from having to track down customers for payments. We are very excited to launch our contract processing through Dockwa this season."
Owner, Donovan's Shady Harbor Marina - New Baltimore, NY
"Stock Island Marina and Dockwa both entered the market with the same goal in mind: to transform the Marina Industry worldwide. With Dockwa’s innovative software and our revolutionary approach to the Guest Experience we look forward to the continued growth and success with our partners at Dockwa."
Director of Marina Operations, Stock Island Marina Village - Key West, FL
"I can't say enough about Dockwa and the way it is tailored to the needs of boaters and marina management. This seamless app captures all the boaters' information and payment for my staff without spending time on the phone. I can review, communicate and confirm with my mobile device which has been a valuable asset. The boater can send messages through Dockwa for any special requests when making a reservation. Our marina has had an increase in transient occupancy all due to Dockwa's 24/7 online reservation capabilities. From the start, Dockwa has proved to be a valuable tool in capturing transient vessels from nearby competition. So much so, we strictly use Dockwa for all our transient reservations. The Dockwa team has been fantastic. Response to any questions have been quick and professional with a live person. Our finance department worked with the team at Dockwa on payments, money transfers and setup. All questions were answered and going live was a breeze. If you're not signed up with Dockwa you're missing the boat."
Director of Marina Operations, Gulfport Marina - Gulfport, FL
"We love the chat feature! With our busy schedule at the yard, it’s convenient to chat with customers online to help them with any questions they may have. It completely reduces the amount of time spent on the phone, and very easy to use. Black out dates also really save us! During busy holiday schedules, we can easily manage our availability to let customers know we are sold out, which saves everyone time! Customers old and new are important to us in many ways, and Dockwa allows us to stay connected and engaged with them in a timely manner.”
Manager, Manchester Marine - Manchester-by-the-Sea, MA
"Ease of use. Great communication tool. New customer generation. Seamless distribution of our services to the customer."
Owner, Payne's Dock - Block Island, RI
"Boaters increasingly want vessels that are easier to navigate, operate and dock. All this technology enhances the boating experience. Dockwa is part of this evolution by making the decisions and booking of destination travel extremely simple resulting in increased boating activity. That’s good for our industry. We have definitely seen an uptick in boating activity since we signed on with Dockwa. Our customers, visitors and especially our dockmaster all love it!"
Chief Operator, Oyster Bay Marine Center - Oyster Bay, NY
"Simple, easy to use system that is a great tool for taking and keeping all reservations organized."
General Manager, Safe Harbor Oxford Marina & Boatyard - Oxford, MD
"Dockwa's support team in incredibly helpful and Dockwa works well with our accounting team for easy bookkeeping."
Accountant, Bay Harbor Lake Marina - Bay Harbor, MI
"Our dockage revenue has almost tripled in the 2 years we have used Dockwa."
Department Administrator, Marblehead Harbormaster - Marblehead, MA
"Dockwa is fantastic, simple, easy to use for boaters and marina managers. It allows boats to find us and makes communication and payment simple and clear for everyone."
Dockmaster, California Yacht Marina Chula Vista - Chula Vista, CA
"Dockwa makes payment processing and having multiple people respond to reservation inquiries a breeze. I cannot say enough good things about this platform."
Marketing & Communications Coordinator, Stonington Yacht Club - Stonington, CT
"I love Dockwa! It's very user friendly and makes my life a whole lot easier. Thank you!"
The Shipyard in Boothbay Harbor - Boothbay Harbor, ME
City Centre Yachts
"Simple, easy process with enough flexibility to deal with different situations."
Marina Manager, City Centre Yachts - Miami, FL
"Very easy to use and to teach to new seasonal employees. Great customer service."
Harbormaster, Town of Falmouth - Falmouth, MA
"I am thrilled with how well we are doing since implementing Dockwa… it’s been so easy and our customers seem to enjoy the ease of making reservations as well... I also am surprised by the number of NEW customers we have received…If I had to guess, I would say about 80% of the reservations we have received thus far have never stayed at Sister Bay…. Which is pretty awesome that we are getting so much “new” business!"
Marina Manager, Sister Bay Marina - Sister Bay, WI
"I have seen Dockwa used at many marinas. At first, I did not think it would be a fit for us, as most of our slips are for seasonal boaters. Once I spoke to the Dockwa team about it in detail, I felt it may work. I had no idea it would work as well as it does. Making reservations in both our transient slips, transient moorings and vacant seasonal slips and moorings is extremely easy. There really is no learning curve. My entire dock staff learned the program in no time and praise it on a daily basis. It has cut our time immensely when making a reservation [by removing the need for] the related paperwork. The ease of looking up customer and boat information, changing reservation dates and other important information is amazing. It also cuts down on the office staff’s time relating to deposits...We started taking reservations at our marina nine years ago. I wish we would have started using DOCKWA when it was first developed. Any marina operator that is hesitant about using this system should at least give it a try, I don’t think you will be disappointed. Thank you for a great product"
Harbormaster Village of Sag Harbor - Sag Harbor, NY
"Boaters would always say ‘You have my card on file with Dockwa - can’t you just charge it for my ice?’ With Boat Charges, now we can."
Manager of Boston Waterboat Marina - Boston, MA
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"This is our first season using Dockwa Software as our only stand alone reservation system. It is hard to rank all the advantages that Dockwa gives us but if forced to choose 3, they would be: The Reliability of the software, Customer protection and Great personal service that Dockwa has provided the town. The ease of using the platform also ranks high."
Edgartown Harbormaster - Edgartown, MA
"Dockwa has made our lives a lot easier. With Dockwa, we don't have to worry about filling the marina, can interact with our boaters digitally, and have streamlined our billing and accounting processes. We're also able to spend more time outdoors on the docks, since we have everything we need to manage our slips on Dockwa's mobile app."
Dockmaster, MacDougalls Cape Cod Marine Service - Falmouth, MA
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"Dockwa is the best thing that has happened to my marina!! Now I can take reservations from anywhere in the world (literally) right from my phone, instead of being tied down to my office and reservation book. The secure credit card system saves me from taking credit cards over the phone, and left on file for quick and easy adjustments for those who choose to extend their island stay. The Dockwa team has been fantastic helping in the training of my staff and has been available 24/7. The process is so quick and easy, even my ancient mariners love its simplicity! This is the best thing that has happened to the marina reservation world!!"
General Manager, Ballard's Marina - Block Island, RI
"Love Dockwa! Made life so much easier and support is amazing."
General Manager, Delamar Greenwich Harbor Marina - Greenwich, CT
"It's very convenient for both the marina and boater. Saves a lot of time with running credit cards, especially for repeat customers and has a very useful slip reservation management tool."
General Manager, Watch Hill & Sailors Haven Marinas, Fire Island National Seashore - Fire Island, NY
"Signing up with Dockwa was one of the best business decisions ever made for our marina. The reservation system is easy to use, provides a wealth of information for tracking and marketing purposes, but most of all boaters can reach us anytime. We really love the system and the Dockwa team. They are always reachable, extremely friendly and knowledgeable. A real pleasure working with them and it is fun too!"
Marina and Fuel Director, Treasure Cay Marina - Great Abaco Island, Bahamas
"I am the reservations manager here so I oversee the use of the system with regards to all the reservations and making sure that all the other staff members input and relay all the information taken in through dockwa correctly. Compared to other years, using this system has made reservations much easier to take and process. The three main things that I like about this system is that it is a secure way to process the payments because some people were wary about giving credit card info over the phone because they didnt want it written down anywhere, also it adds a lot of convenience to making the reservations since it is such an easy process to follow through your website to make the reservation rather than calling and taking a long time to take all the information down, and lastly it makes everything more organized since we can look at it on a daily basis on your website. Overall this system has worked great for us"
Reservations Manager, Port Jefferson Yacht Club - Port Jefferson, NY
"The best part about Dockwa is it makes booking a reservation fast and convenient not only for us but also for our customers. In addition the team is always extremely attentive."
Marina Manager, Brewer Essex Island Marina - Essex, CT
"The team at Dockwa are professional and quick to respond with answers or suggestions if we have a question. Booking, date changes and cancellations are all easy with Dockwa."
Manager, Tisbury Wharf - Vineyard Haven, MA
“Our Dockmaster of twenty years states that he now gets ‘90% of his reservations from Dockwa and he both saves time and makes fewer mistakes.’ Our bookkeeper loves the easy access to the Dockwa team and finds ‘monthly reporting so much easier.’ ”
Harbormaster, Cuttyhunk Island - Gosnold, MA
"1. An enhanced customer experience is the most important goal, always. What's easiest for the customer is more important than what's easiest for us. 2. Marketing and accounting now have access to reports and data that we didn't before - I can be more selective in where we spend ad dollars and really track effectiveness. I can track customer trends and individual activity over multiple sites too now. 3. Any additional work created entering this data is offset by the automated processes we gain. 4. "24 Hour" reservations - looking through the online reservations we've gotten so far, more than half are outside our normal office hours. I'm sure we've missed opportunities because we weren't open to take the reservation - this solves that problem."
Dir. Sales & Marketing, Harborview Marina - Baltimore, MD
"Dockwa has a litany of praiseworthy services. Their easy user interface has helped speed and standardize the reservation process. The Dockwa system does a fantastic job with storing customer data and contacts. Finally the client service at Dockwa has been without compare. We love working with Dockwa."
General Manager, Boston Waterboat Marina - Boston, MA
"Great product. Easy to use. Makes reservation confirmation and tracking a breeze."
Dockmaster, River House Marina - Moore Haven, FL
"Great product. Great support. Easy to use. Helpful to the customer with its easy to use interface and simplicity of booking dockage."
Waterfront Director, Yachting Solutions Boat Basin - Rockland, ME
"This is the best site we have found. It saves our office a ton of work, is very user friendly and when (hardly ever) there are any issues you get immediate service. I suggest every marina in every harbor use this. It has been a life saver for our office in Gloucester...and has brought far more visitors to our City than we have ever had."
Harbormaster, Gloucester Harbor - Gloucester, MA
"The software is extremely easy to use - for both the marina & the boaters. Both formats work seamlessly (desktop & mobile app). Not to mention the staff at Dockwa are always extremely helpful! I would recommend this platform to everyone!"
Sales and Marketing Manager, Lakeview Pointe Landing - Syracuse, NY
"It’s 2019. Time to get aboard!"
Owner, Belhaven Marina - Belhaven, NC
"Super great. Tech support is awesome."
Boat School Coordinator, Hudson River Maritime Museum - Kingston, NY
"Great company, great service!"
Owner, Blackwell Point Marina - Oriental, NC
"Extremely user-friendly UI, excellent customer support, and good guest feedback on the experience."
Assistant Manager, Harbor Centre Marina - Sheboygan, WI
"I use Dockwa to manage transient reservations and payments for my boat club. It’s an awesome tool for managing reservations and automatically collecting payments for visiting boaters. Time spent goes down and billing accuracy up, and with the added online exposure, reservations/revenue goes up. It’s a win-win-win. Love the Dockwa software."
Dockmaster, Old Dominion Boat Club - Alexandria, VA
"10/10 - It is easy to use and frees up so much time!"
Office Manger, Safe Harbor Mystic Yacht Yard - Mystic, CT
Boaters like you share how Dockwa simplifies booking the cruising destination, so you are free to enjoy the journey.
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"It's straightforward and efficient without delay. And I like email confirmations."
"Very convenient to use. Find Marinas easily. Good coverage. Easy payment service. Refund for canceled bookings works perfectly.”
“So easy to use, and they keep adding marinas all the time.”
“Very efficient, and has all of my marinas!”
“Very easy to use and lots of Marina's to choose from.”
“Conveniently stores boat information and has an extensive database of marinas. Also, many marinas require you to use it.”
“I've been boating on the Chesapeake Bay for over 20 years. This app has introduced me to so many great spots to go to that either I had never been or heard of!”
“Easy breezy! Great resource while you're on the go. You know you've got a spot before you even get there. Keep adding places! Love Dockwa!”
“Easy, fast, safe and reliable. I wish all marinas and clubs used it.”
“So far, very easy to use, quick interaction and a fairly large number of participating marinas.”
“Quick, responsive and a charming interface. They have what I need: Martha's Vineyard and Nantucket”
“Wonderful resource to not only find marinas in areas you are going but to be able to reserve a slip and pay for it ahead makes it even easier.”
“Dockwa is very easy to use and we can explore other marinas that we might not have considered before.”
“Marine coverage is excellent, app user-friendly most useful tool I have besides my weather app.”
“Great locations. Easy and logical to book a slip.”
“Love this service, much easier than contacting marinas individually. Hope you keep getting more locations!”
“Easy to use. Lots to pick from.”
“Awesome application...selection, details, and pricing right at your fingertips!”
“Dockwa is simple to use - easy to navigate, simple layout and we love how it is continuing to grow with more and more marina choices. Keep up the good work!”
“Easy with great marinas”
“App is very easy to use, and you have a lot of great destinations.”
“Covers almost every marina and always works. Nothing on a boat always works!”
“Very easy to use and communicate with the dockmaster. Great selection of ports too.”
“Easy to find marinas, great way to see marinas we may not have known about, so much better for reserving than trying to get in touch with marina/dock managers!”
“It's so easy to use and so far, every marina that I'm looking for has been in the app. Also, I like that you store all my boat info so I don't have to repeat it for every new reservation.”
“Easy. Easy. Easy. Great user interface.”
“Easy reservations. Great places.”
“Only game in town.”
“Convenience and one-stop shopping for Marina reservations”
“As we prepare for a 5 days trip on the Fl ICW it made it very easy for us to plan, reserve and pay for the slips in different marinas along the way. However one of our stops at a marina in Sarasota does not have the Dockwa system. Which happens to be the one I called 3 times to confirm our slip reservation and still have not been able to talk to a person. So there you have it. The ones with Dockwa all done and confirmed the ones without still waiting and our trip starts tomorrow.”
“Very easy to find places and pay for dockage”
“Great software, superior customer service, excellent marina offerings, local newport business. You guys rock.”
“Ease of making reservation - peace of mind knowing you have dockage for mooring available at next destination. In process of looking to make more reservations for an upcoming trip to Abaco's.”
“You have cornered the market on making reservations many popular destinations Limiting any contact with these marinas.”
“Ease of registering for space and a great way to explore new places!!”
“Very satisfied with app and marinas”
“So easy, I want all marinas to use it!”
“Great way to browse marinas in unfamiliar areas, and then so easy to reserve and then import directly into my calendar. Love it.”
“One-stop shopping for marina reservations”
“Easy to use, never an issue. Can search for marinas on either coast.”
“Being able to request a reservation on-line is very convenient, especially when cruising. The website is very user-friendly, and I have been impressed by the selection of available marinas so far.”
“Extensive marina options and ease of use.”
“Very efficient system for boaters and marinas alike. No need to repeat vessel specs or payment details. I probably phoned 40 marinas to arrange dockage as we moved our boat from CT to FL last fall. I wish they all were Dockwa'd!”
“Ease of use and the large selection of marinas.”
“Quick and easy process and good location coverage.”
“Easy to use and great coverage of New England cruising marinas.”
“Dockwa is convenient, easy to use, has a great variety of marinas and helps us plan our trips.”
“Ease of use. Lots of locations”
“One point of contact. Efficient and quick response to any request. I wish all Marinas would sign up. It expedites the process quickly.”
“Finally solved problem of multi-destination trip with our contacting each marina separately - love the feedback from the marinas - love the fact that all reservations and status are listed in one place (except for those marinas not smart enough to sign up yet)”
“Simple and fast.”
“Good service. Good customers service. Putting in a request for a reservation was quick and easy plus it lists a lot of marinas I was unaware of.”
“Covers my cruising area well and easier than using the phone"
“Very simple software to use. Our area marinas use it. It costs us nothing.”
“I’m a big fan. The ability to make/change reservations 24-7 is a tremendous benefit. Is also very helpful to be able to know cost of stay beforehand. Accuracy and timelines of reservations, changes/refunds etc are spot on. I hope more marinas enlist Dockwa service.”
“I am admittedly biased... we travel up and down the ICW from SC to FL... starting in Charleston and ending in Miami... so many marinas along the way that we use... Dockwa is so convenient and easy to use while traveling that I will recommend to all of them that they pick up the service...”