What Marinas Think

Industry insiders share how Dockwa’s marina management software brings efficiencies gained, profits earned, and free time well deserved.

 

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"This is our first season using Dockwa Software as our only stand alone reservation system. It is hard to rank all the advantages that Dockwa gives us but if forced to choose 3, they would be: The Reliability of the Software, Customer Protection and Great personal service that Dockwa has provided the Town. The ease of using the platform also ranks high."



Charlie Blair

Edgartown Harbormaster - Edgartown, MA

 

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"Dockwa is the best thing that has happened to my marina!! Now I can take reservations from anywhere in the world (literally) right from my phone, instead of being tied down to my office and reservation book. The secure credit card system saves me from taking credit cards over the phone, and left on file for quick and easy adjustments for those who choose to extend their island stay. The Dockwa team has been fantastic helping in the training of my staff and has been available 24/7. The process is so quick and easy, even my ancient mariners love its simplicity! This is the best thing that has happened to the marina reservation world!!"

Breezy Griener
General Manager, Ballard's Marina - Block Island, RI

"Signing up with Dockwa was one of the best business decisions ever made for our marina. The reservation system is easy to use, provides a wealth of information for tracking and marketing purposes, but most of all boaters can reach us anytime. We really love the system and the Dockwa team. They are always reachable, extremely friendly and knowledgeable. A real pleasure working with them and it is fun too!"

Cliff Bootle
Marina and Fuel Director, Treasure Cay Marina - Great Abaco Island, Bahamas

"I can't say enough about Dockwa and the way it is tailored to the needs of boaters and marina management. This seamless app captures all the boaters' information and payment for my staff without spending time on the phone. I can review, communicate and confirm with my mobile device which has been a valuable asset. The boater can send messages through Dockwa for any special requests when making a reservation. Our marina has had an increase in transient occupancy all due to Dockwa's 24/7 online reservation capabilities. From the start, Dockwa has proved to be a valuable tool in capturing transient vessels from nearby competition. So much so, we strictly use Dockwa for all our transient reservations. The Dockwa team has been fantastic. Response to any questions have been quick and professional with a live person. Our finance department worked with the team at Dockwa on payments, money transfers and setup. All questions were answered and going live was a breeze. If you're not signed up with Dockwa you're missing the boat."

Denis Frain
Director of Marina Operations, Gulfport Marina - Gulfport, FL

"I am the reservations manager here so I oversee the use of the system with regards to all the reservations and making sure that all the other staff members input and relay all the information taken in through dockwa correctly. Compared to other years, using this system has made reservations much easier to take and process. The three main things that I like about this system is that it is a secure way to process the payments because some people were wary about giving credit card info over the phone because they didnt want it written down anywhere, also it adds a lot of convenience to making the reservations since it is such an easy process to follow through your website to make the reservation rather than calling and taking a long time to take all the information down, and lastly it makes everything more organized since we can look at it on a daily basis on your website. Overall this system has worked great for us"

Alexa Krsanac
Reservations Manager, Port Jefferson Yacht Club - Port Jefferson, NY

"We love the chat feature! With our busy schedule at the yard, it’s convenient to chat with customers online to help them with any questions they may have. It completely reduces the amount of time spent on the phone, and very easy to use. Black out dates also really save us! During busy holiday schedules, we can easily manage our availability to let customers know we are sold out, which saves everyone time! Customers old and new are important to us in many ways, and Dockwa allows us to stay connected and engaged with them in a timely manner.”

Brittany Ashforth
Manager, Manchester Marine - Manchester-by-the-Sea, MA

"The best part about Dockwa is it makes booking a reservation fast and convenient not only for us but also for our customers. In addition the team is always extremely attentive."

Stephanie McLaughlin
Marina Manager, Brewer Essex Island Marina - Essex, CT

"The team at Dockwa are professional and quick to respond with answers or suggestions if we have a question. Booking, date changes and cancellations are all easy with Dockwa."

Noreen Baker
Manager, Tisbury Wharf - Vineyard Haven, MA

“Our Dockmaster of twenty years states that he now gets ‘90% of his reservations from Dockwa and he both saves time and makes fewer mistakes.’ Our bookkeeper loves the easy access to the Dockwa team and finds ‘monthly reporting so much easier.’ ”

George Isabel
Harbormaster, Cuttyhunk Island - Gosnold, MA

"1. An enhanced customer experience is the most important goal, always. What's easiest for the customer is more important than what's easiest for us. 2. Marketing and accounting now have access to reports and data that we didn't before - I can be more selective in where we spend ad dollars and really track effectiveness. I can track customer trends and individual activity over multiple sites too now. 3. Any additional work created entering this data is offset by the automated processes we gain. 4. "24 Hour" reservations - looking through the online reservations we've gotten so far, more than half are outside our normal office hours. I'm sure we've missed opportunities because we weren't open to take the reservation - this solves that problem."

Jessie Bowling
Dir. Sales & Marketing, Baltimore Marine Centers - Baltimore, MD

"Ease of use. Great communication tool. New customer generation. Seamless distribution of our services to the customer."

Sands Payne
Owner, Payne's Dock - Block Island, RI

"Dockwa has a litany of praiseworthy services. Their easy user interface has helped speed and standardize the reservation process. The Dockwa system does a fantastic job with storing customer data and contacts. Finally the client service at Dockwa has been without compare. We love working with Dockwa."

Chris Cannon
General Manager, Boston Waterboat Marina - Boston, MA 

"Dockwa has made our lives a lot easier. With Dockwa, we don't have to worry about filling the marina, can interact with our boaters digitally, and have streamlined our billing and accounting processes. We're also able to spend more time outdoors on the docks, since we have everything we need to manage our slips on Dockwa's mobile app."

Greg Polcari
Dockmaster, MacDougalls Cape Cod Marine Service - Falmouth, MA

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"Boaters increasingly want vessels that are easier to navigate, operate and dock. All this technology enhances the boating experience. Dockwa is part of this evolution by making the decisions and booking of destination travel extremely simple resulting in increased boating activity. That’s good for our industry. We have definitely seen an uptick in boating activity since we signed on with Dockwa. Our customers, visitors and especially our dockmaster all love it!"

Billy Schaefer
Chief Operator, Oyster Bay Marine Center - Oyster Bay, NY

What Boaters Think

Boaters like you share how Dockwa simplifies booking the cruising destination,
so you are free to enjoy the journey.


"It's straightforward and efficient without delay. And I like email confirmations."

— Richard M.


"Very convenient to use. Find Marinas easily. Good coverage. Easy payment service. Refund for canceled bookings works perfectly.”

— Bernd S.


“So easy to use, and they keep adding marinas all the time.”

— Jay S.


“Very efficient, and has all of my marinas!”

— Mark L.


“Very easy to use and lots of Marina's to choose from.”

— James C.


“Conveniently stores boat information and has an extensive database of marinas. Also, many marinas require you to use it.”

— Charles R.


“I've been boating on the Chesapeake Bay for over 20 years. This app has introduced me to so many great spots to go to that either I had never been or heard of!”

— Ed H.


“Easy breezy! Great resource while you're on the go. You know you've got a spot before you even get there. Keep adding places! Love Dockwa!”

— Taylor C.


“Easy, fast, safe and reliable. I wish all marinas and clubs used it.”

— Leigh S.


“So far, very easy to use, quick interaction and a fairly large number of participating marinas.”

— Jon V.


“Quick, responsive and a charming interface. They have what I need: Martha's Vineyard and Nantucket”

— Ken M.


“Wonderful resource to not only find marinas in areas you are going but to be able to reserve a slip and pay for it ahead makes it even easier.”

— Alan R.


“Dockwa is very easy to use and we can explore other marinas that we might not have considered before.”

— Kurt H.


“Marine coverage is excellent, app user-friendly most useful tool I have besides my weather app.”

— John D.


“Great locations. Easy and logical to book a slip.”

— Charles L.


“Love this service, much easier than contacting marinas individually. Hope you keep getting more locations!”

— Kenneth T.


“Easy to use. Lots to pick from.”

— Michael B.


“Awesome application...selection, details, and pricing right at your fingertips!”

— William O.


“Dockwa is simple to use - easy to navigate, simple layout and we love how it is continuing to grow with more and more marina choices. Keep up the good work!”

— Douglas V.


“Easy with great marinas”

— Norman B.


“App is very easy to use, and you have a lot of great destinations.”

— Dave Y.


“Covers almost every marina and always works. Nothing on a boat always works!”

— Michael B.


“Very easy to use and communicate with the dockmaster. Great selection of ports too.”

— Jeffrey B.


“Easy to find marinas, great way to see marinas we may not have known about, so much better for reserving than trying to get in touch with marina/dock managers!”

— Hugh H.


“It's so easy to use and so far, every marina that I'm looking for has been in the app. Also, I like that you store all my boat info so I don't have to repeat it for every new reservation.”

— Martha


“Easy. Easy. Easy. Great user interface.”

— Donald P.


“Easy reservations. Great places.”

— Sweyden D.


“Only game in town.”

— Murray B.


“Convenience and one-stop shopping for Marina reservations”

— Dennis E.


“As we prepare for a 5 days trip on the Fl ICW it made it very easy for us to plan, reserve and pay for the slips in different marinas along the way. However one of our stops at a marina in Sarasota does not have the Dockwa system. Which happens to be the one I called 3 times to confirm our slip reservation and still have not been able to talk to a person. So there you have it. The ones with Dockwa all done and confirmed the ones without still waiting and our trip starts tomorrow.”

— Javier N.


“Very easy to find places and pay for dockage”

— Bill S.


“Great software, superior customer service, excellent marina offerings, local newport business. You guys rock.”

— Jonathan S.


“Ease of making reservation - peace of mind knowing you have dockage for mooring available at next destination. In process of looking to make more reservations for an upcoming trip to Abaco's.”

— John R.


“You have cornered the market on making reservations many popular destinations Limiting any contact with these marinas.”

— Charles P.


“Ease of registering for space and a great way to explore new places!!”

— Peter W.


“Very satisfied with app and marinas”

— Marc W.


“So easy, I want all marinas to use it!”

— Thomas C.


“Great way to browse marinas in unfamiliar areas, and then so easy to reserve and then import directly into my calendar. Love it.”

— Randy B.


“One-stop shopping for marina reservations”

— Robert A.


“Easy to use, never an issue. Can search for marinas on either coast.”

— Laura G.


“Being able to request a reservation on-line is very convenient, especially when cruising. The website is very user-friendly, and I have been impressed by the selection of available marinas so far.”

— Michael B.


“Extensive marina options and ease of use.”

— David A.


“Very efficient system for boaters and marinas alike. No need to repeat vessel specs or payment details. I probably phoned 40 marinas to arrange dockage as we moved our boat from CT to FL last fall. I wish they all were Dockwa'd!”

 

— Roger J.


“Ease of use and the large selection of marinas.”

— Robert K.


“Quick and easy process and good location coverage.”

— Ray C.


“Easy to use and great coverage of New England cruising marinas.”

— Tom V.


“Dockwa is convenient, easy to use, has a great variety of marinas and helps us plan our trips.”

— Jonathan S.


“Ease of use. Lots of locations”

— Karen H.


“One point of contact. Efficient and quick response to any request. I wish all Marinas would sign up. It expedites the process quickly.”

— Paul G.


“Finally solved problem of multi-destination trip with our contacting each marina separately - love the feedback from the marinas - love the fact that all reservations and status are listed in one place (except for those marinas not smart enough to sign up yet)”

— Robert D.


“Simple and fast.”

— Philip F.


“Good service. Good customers service. Putting in a request for a reservation was quick and easy plus it lists a lot of marinas I was unaware of.”

— Garry T.


“Covers my cruising area well and easier than using the phone"

— Peter N.


“Very simple software to use. Our area marinas use it. It costs us nothing.”

— Catherine M.