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Dockwa_Features_AcceptingReservations_A

the basics:

accepting dockage requests

Your most important Dockwa skill

Your Dockwa profile is live (congrats!). Now it’s time to start managing dockage requests in your Dockwa Dashboard. 

How to Know You’ve Received a Reservation Request

When boaters make reservation requests through your marina’s Dockwa profile or the booking form on your marina’s website, you will be notified in several places, so you’ll never miss a request. Look for new dockage requests in:

 

1.Your Dockwa Dashboard
Each time you log into your Dockwa Dashboard, you will see your Pending reservations to address. 

pending_reservations

 

2. Your Email
You’ll receive an email each time a boater requests your dockage. These emails will be sent to everyone at your marina with a Dockwa Dockmaster account as soon as a boater requests a reservation. 

pending_reservation_email

 

3. Your Phone
During your profile setup call with your Marina Success Manager, you choose to receive text notifications for new dockage requests. Just as with email, you’ll receive a text message as soon as a boater requests dockage at your marina. 

pending_reservation_text

 

How to Respond to a Reservation Request

Now that you know where to find your pending dockage requests, it’s time to either confirm or decline each reservation.

 

1. Respond from your Dockwa Dashboard

On the “Today” page of your Dockwa Dashboard, click into any pending reservation.

pending_reservation_homepage

 

On the next screen, Confirm or Decline your boater’s dockage request with the buttons in the top right. Make your decision by reviewing the reservation details provided on this page.

 

pending_res_details

 

When you Accept a boater’s dockage request, their reservation will appear as “Confirmed” on the “Reservations” page of your Dockwa Dashboard. Here, you’ll be able to see all reservations, past and future, confirmed and declined. 

 

2. Responding from your email
In your reservation notification email, there is a link labeled “You can view the reservation here.” Click this link to proceed to the reservation details and follow the steps outlined above to confirm or decline the reservation request. 

 

3. Responding from your phone
The link in your reservation notification text will take you right to the reservation detail page. And from there...you know what to do!


Port_Jefferson_Yacht_Club_Logo_3 

"...using this system has made reservations much easier to take and process...it is such an easy process to follow through your website to make the reservation rather than calling and taking a long time to take all the information down."
Alexa Krsanac 
Reservations Manager, Port Jefferson Yacht Club - Port Jefferson, NY

You've seen how accepting dockage requests is a breeze. Now let's review our Recommended Best Practices for accepting dockage requests.