the basics:

using boater chat

Direct, digital conversations with your boaters

The Dockwa reservation Chat feature lets you send messages directly to your boater’s inbox and Dockwa app. Whether you want to ask a boater questions about their reservation, provide approach instructions or give a dockage assignment, Chat is a simple tool that can better prepare you for boater arrivals and make your boaters feel even more welcome.

To chat a boater, head to your reservation portal.

Click into a reservation to access the chat feature.

Click “Chat” to start a conversation with a boater.

They will be notified via email and their Dockwa app. If they respond, you'll be notified via email and your Dockwa Dashboard.

Boaters can also initiate a chat with you via their reservations.

When a boater chats you, the message will appear on the “Today” page of your Dockwa Dashboard, under “Unread Messages.” Click into a message to view its contents - don’t forget to reply!

Boaters can start a chat with you while signing their contract.

When boaters review their contract, they can start a chat with you from the contract signing page, before they sign, by clicking "Chat with Marina" at the bottom of the page.