Testimonials

Read how Dockwa is helping marinas achieve massive revenue growth and providing unprecedented return on investment.

Hundreds of Marinas across North America use Dockwa for reservation management, marketing and operational efficiency. Check out what our community of marinas are saying:

Charlie Blair

Harbormaster, Town of Edgartown, MA

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"This is our first season using Dockwa Software as our only stand alone reservation system. It is hard to rank all the advantages that Dockwa gives us but if forced to choose 3, they would be: The Reliability of the Software, Customer Protection and Great personal service that Dockwa has provided the Town. The ease of using the platform also ranks high."

Breezy Griener

General Manager, Ballard's Marina Block Island

"Dockwa is the best thing that has happened to my marina!! Now I can take reservations from anywhere in the world (literally) right from my phone, instead of being tied down to my office and reservation book. The secure credit card system saves me from taking credit cards over the phone, and left on file for quick and easy adjustments for those who choose to extend their island stay. The Dockwa team has been fantastic helping in the training of my staff and has been available 24/7. The process is so quick and easy, even my ancient mariners love its simplicity! This is the best thing that has happened to the marina reservation world!!"

Cliff Bootle

Marian and Fuel Director, Treasure Cay Marina, Bahamas

"Signing up with Dockwa was one of the best business decisions ever made for our marina. The reservation system is easy to use, provides a wealth of information for tracking and marketing purposes, but most of all boaters can reach us anytime. We really love the system and the Dockwa team. They are always reachable, extremely friendly and knowledgeable. A real pleasure working with them and it is fun too!"

Denis Frain

Director of Marina Operations, Gulfport Marina, FL

"I can't say enough about Dockwa and the way it is tailored to the needs of boaters and marina management. This seamless app captures all the boaters' information and payment for my staff without spending time on the phone. I can review, communicate and confirm with my mobile device which has been a valuable asset. The boater can send messages through Dockwa for any special requests when making a reservation. Our marina has had an increase in transient occupancy all due to Dockwa's 24/7 online reservation capabilities. From the start, Dockwa has proved to be a valuable tool in capturing transient vessels from nearby competition. So much so, we strictly use Dockwa for all our transient reservations. The Dockwa team has been fantastic. Response to any questions have been quick and professional with a live person. Our finance department worked with the team at Dockwa on payments, money transfers and setup. All questions were answered and going live was a breeze. If you're not signed up with Dockwa you're missing the boat."

Alexa Krsanac

Reservations Manager, Port Jefferson Yacht Club, NY

"Compared to other years, using Dockwa has made it much easier to take and process reservations.  What I like most about the system is that it is a secure way to process payments, because people are often wary about giving credit card info over the phone.  It also adds a lot of convenience when making reservations, since it streamlines the process online, rather than calling and taking a long time to take all the information down.  Lastly, it makes everything more organized since anyone on our team can easily access information on a daily basis on the website. Overall this system has worked great for us"

Brittany Ashforth

Manager, Manchester Marine, MA

"We love the chat feature! With our busy schedule at the yard, it’s convenient to chat with customers online to help them with any questions they may have. It completely reduces the amount of time spent on the phone, and very easy to use.  Black out dates also really save us! During busy holiday schedules, we can easily manage our availability to let customers know we are sold out, which saves everyone time!  Customers old and new are important to us in many ways, and Dockwa allows us to stay connected and engaged with them in a timely manner.”

Stephanie McLaughlin

Marina Manager, Brewer Essex Island Marina, CT

"The best part about Dockwa is it makes booking a reservation fast and convenient not only for us but also for our customers. In addition the team is always extremely attentive."

George Isabel

Harbormaster, Town of Cuttyhunk, MA

"Our Dockmaster of twenty years states that he now gets "90% of his reservations from Dockwa and he both saves time and makes fewer mistakes". Our bookkeeper loves the easy access to the Dockwa team and finds "monthly reporting so much easier"."

Noreen Baker

Manager, Tisbury Wharf, MA

"The team at Dockwa are professional and quick to respond with answers or suggestions if we have a question. Booking, date changes and cancellations are all easy with Dockwa."

Jessie Bowling

Director of Sales and Marketing, Baltimore Marine Centers, MD

"1. An enhanced customer experience is the most important goal, always. What's easiest for the customer is more important than what's easiest for us. 2. Marketing and accounting now have access to reports and data that we didn't before - I can be more selective in where we spend ad dollars and really track effectiveness. I can track customer trends and individual activity over multiple sites too now. 3. Any additional work created entering this data is offset by the automated processes we gain. 4. "24 Hour" reservations - looking through the online reservations we've gotten so far, more than half are outside our normal office hours. I'm sure we've missed opportunities because we weren't open to take the reservation - this solves that problem."

Sands Payne

Owner, Payne's Dock, Block Island, RI

"Ease of use. Great communication tool. New customer generation. Seamless distribution of our services to the customer."

Chris Cannon

General Manager, Boston Waterboat Marina, MA

 

"Dockwa has a litany of praiseworthy services. Their easy user interface has helped speed and standardize the reservation process. The Dockwa system does a fantastic job with storing customer data and contacts. Finally the client service at Dockwa has been without compare. We love working with Dockwa."