Q: Are there still slips available?
A: When the event has sold out, the Sail Newport dockmaster will black out the calendar on their marina profile to prevent further reservation requests.
Q: Where will my slip assignment be?
A: The Sail Newport dockmaster will notify boaters with confirmed reservations the morning of the event of your slip assignment and preferred load-in time to help Sail Newport help mitigate traffic.
Q: What time can I arrive?
A: Boaters with confirmed reservations can arrive between 4pm - 7:45pm. The event timeline is as follows:
5pm: Sail Newport opens to boats
7:45pm: Boat traffic to Sail Newport wraps up
8:10pm: Film begins
Q: How much are tickets?
A: In lieu of tickets for the event, boaters will book slips. Slips for this event are as noted on Sail Newport's marina profile.
Q: Will social distancing rules be in effect?
A: Yes! Guests in cars as well as boats must act in accord with the state Covid-19 guidelines. We've compiled sail-in event guidelines as well – click to download.
Q: Where will the boat slips and screen be?
A: The boat slips will be on the Alofins Piers by the parking lot near the visitors center. The screen will be located at the edge of the parking lot facing the docks, aboard a flatbed truck to improve visibility.
Q: How many slips are available?
A: Sail Newport has 500 - 700 feet of linear dockage, so the number of vessels admitted will depend on the size of those vessels as Sail Newport approves reservation requests. A rough estimate is that 20-30 boats will be admitted.
Q: How can I make sure my reservation request goes through without a hitch?
A: Great question. Here are some tips:
If you're submitting your reservation via your Android or iPhone, make sure the app is the most recent version.
If you're submitting your reservation request on a desktop/laptop web browser, make sure you have the most up-to-date version of Chrome, Firefox, or Safari. In the browser's options click on "About" and check for up dates. If it shows that there's a new version available for download, proceed and make sure to relaunch your web browser so that the updates take.
Know your login information! Whether you're submitting by desktop or mobile app, being logged in – and thus, knowing your login information is pretty crucial. Click here to view the Dockwa Helpdesk guide on resetting your password.
Once you hit "Request Reservation," the next page may still take some time to load. Be patient: refreshing the page or submitting multiple requests could cancel or complicate your request. Rest assured, the software has captured the exact time you submitted your information.
Q: What happens once I submit my reservation request?
A: Dockwa's software automatically sends reservation requests to the marina's reservation queue for approval in the order in which they are submitted. Dockwa does not approve, deny, or waitlist your reservation request – that's up to the marina staff.
Here's what happens when you hit submit:
Dockwa's software immediately and automatically adds the request to Sail Newport's request queue, and sends you a confirmation email that your request has been submitted. You'll also see this status update in-app in your "Trips" section.
Sail Newport then approves, denies, or waitlists your request. Dockwa sends a second email notifying you of your request's updated status, which you may also view in-app or when logged into the website in your "Trips" tab.
Q: I have a reservation but am no longer able to make it. What do I do?
A: It happens! Space is extremely limited, so please let us know. Log in to the Dockwa app or website, go to "Trips" and cancel through there. If you're having trouble, email email@example.com. Due to the nature of this event, you may not transfer your reservation to another vessel.
Q: Can I get a reservation before the request form opens to the public?
A: Space is very limited and requests will be confirmed/approved in the order in which they are submitted via the app or website. If you are unable to submit your reservation online or via the app, you may wish to grant someone temporary access to your Dockwa account in order to submit the request on your behalf.
Q: I'm having trouble logging in and updating my account! Where can I get help?
A: First make sure you check out the Dockwa FAQs, and if you still need help, please contact Dockwa Support at firstname.lastname@example.org, 401-236-8304, or message them using the chat feature at the bottom of the screen.
Q: I have an event-related question that's not listed here. Who can I ask for help?
A: Email email@example.com with the subject line "newportFILM Sail-In" and they'll get back to you ASAP.
Q: I want my harbor/marina to host a sail-in movie night! Who can I talk to?
Q: My harbor/marina is hosting a sail-in movie night that I'd love help promoting to boaters! Who can I talk to?
A: Email firstname.lastname@example.org to get the ball rolling!