"1. An enhanced customer experience is the most important goal, always. What's easiest for the customer is more important than what's easiest for us. 2. Marketing and accounting now have access to reports and data that we didn't before - I can be more selective in where we spend ad dollars and really track effectiveness. I can track customer trends and individual activity over multiple sites too now. 3. Any additional work created entering this data is offset by the automated processes we gain. 4. "24 Hour" reservations - looking through the online reservations we've gotten so far, more than half are outside our normal office hours. I'm sure we've missed opportunities because we weren't open to take the reservation - this solves that problem."
Dir. Sales & Marketing, Harborview Marina - Baltimore, MD
How often do boaters ask for approach instructions ahead of arrival? What about for local recommendations, instructions to access your WiFi or where to pick up a six-pack once they’ve tied up?
Dockwa Connect’s reservation emails automatically convey such details (and more!) to your boaters ahead, during, and after their stay, and are 100% customizable to fit your marina’s brand. Your boaters will feel at home and you and your staff will save hours of time.GET CUSTOM EMAILS >
With Dockwa Connect’s tools at your fingertips, marketing the value of your marina to new and existing boaters is a breeze.
Advanced performance and accounting reports show where your marina is operating at its best and where you can make your most impactful improvements. You’ll get an in-depth analysis of your marina’s…
...so you have the knowledge needed to make the best choices for your marina.GET DATA-INFORMED >