Dockwa’s reservation tool is simple, but there is a right way to use it. Practice the three tenants below to provide your boaters the best possible reservation experience and build trust with your customer base.
1. Make sure you have dockage available for the boater when you confirm their dockage request (make sure you keep it available for them too!).
This may go without saying, but when you confirm a boater’s dockage request, be absolutely certain you can accommodate them on the day they arrive. If there is any doubt in your mind that you will have dockage for a boater on their requested arrival date, add them to your marina’s Waitlist.
When you do confirm a dockage request, be sure to record their reserved dockage in whatever system you use to track assigned dockage (lest the boater arrive at your marina and not have dockage reserved for them!). Dockwa’s Assignments tool lets you do this from within your Dockwa dashboard, so you never have to deal with multiple systems to manage your dockage.
