Have a question about your Dockwa account? Experiencing “technical difficulties?” Curious about what else your Dockwa account can do? We’ve got your back. Here are the resources at your disposal to answer any and all Dockwa-related questions.
The Marina Success Team
Your Marina Success Manager is your marina’s dedicated resource for ensuring you have what you need to get more boaters and save more time with Dockwa. They are the person that set up and pushed your marina’s Dockwa profile live during your Dockwa onboarding call. If you’ve been in touch with Dockwa recently, you’ve likely been speaking to your Marina Success Manager.
Reach out to your Marina Success Manager when:
- You’re having trouble with your account settings
- You want help using more features in your Dockwa package
- You’re interested in learning about premium features
Mayday.Dockwa.com
Mayday is Dockwa’s online customer support center. Here, you can explore customer support topics from “What happens when a customer Disputes a charge?” to “Setting Your Marina's Season Start and End Dates.” Search for articles in the top-right of each Marina Support page or browse articles by subject on the Marina Support homepage.
Head over to mayday.dockwa.com when:
- You want to troubleshoot an issue with your account
- You’re curious about our operational policies
