Have a question about your Dockwa account? Experiencing “technical difficulties?” Curious about what else your Dockwa account can do? We’ve got your back. Here are the resources at your disposal to answer any and all Dockwa-related questions.
Your Marina Success Manager is your marina’s dedicated resource for ensuring you have what you need to get more boaters and save more time with Dockwa. They are the person that set up and pushed your marina’s Dockwa profile live during your Dockwa onboarding call. If you’ve been in touch with Dockwa recently, you’ve likely been speaking to your Marina Success Manager.
Reach out to your Marina Success Manager when:
Mayday is Dockwa’s online customer support center. Here, you can explore customer support topics from “What happens when a customer Disputes a charge?” to “Setting Your Marina's Season Start and End Dates.” Search for articles in the top-right of each Marina Support page or browse articles by subject on the Marina Support homepage.
Head over to mayday.dockwa.com when:
Emailing, chatting or submitting a ticket to Mayday puts you in direct contact with our customer support team. You can contact customer support by emailing firstname.lastname@example.org , clicking the red chat widget on the bottom of mayday.dockwa.com or submitting a help request on the Mayday ticketing page.
Reach out to customer support when:
Our marketing team is always here to help you, from improving your website to helping you learn the basics of social media. Send us an email if you:
"The Dockwa team has been fantastic, helping in the training of my staff & being available 24/7."