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the basics:

Getting Help with Dockwa

Know where to go

Have a question about your Dockwa account? Experiencing “technical difficulties?” Curious about what else your Dockwa account can do? We’ve got your back. Here are the resources at your disposal to answer any and all Dockwa-related questions.

 

The Marina Success Team

Your Marina Success Manager is your marina’s dedicated resource for ensuring you have what you need to get more boaters and save more time with Dockwa. They are the person that set up and pushed your marina’s Dockwa profile live during your Dockwa onboarding call. If you’ve been in touch with Dockwa recently, you’ve likely been speaking to your Marina Success Manager.

Reach out to your Marina Success Manager when:

  • You’re having trouble with your account settings
  • You want help using more features in your Dockwa package
  • You’re interested in learning about premium features

 

Mayday.Dockwa.com

Mayday is Dockwa’s online customer support center. Here, you can explore customer support topics from “What happens when a customer Disputes a charge?” to “Setting Your Marina's Season Start and End Dates.” Search for articles in the top-right of each Marina Support page or browse articles by subject on the Marina Support homepage.

Head over to mayday.dockwa.com when:

  • You want to troubleshoot an issue with your account
  • You’re curious about our operational policies

The Customer Support Team

Emailing, chatting or submitting a ticket to Mayday puts you in direct contact with our customer support team. You can contact customer support by emailing mayday@dockwa.com , clicking the red chat widget on the bottom of mayday.dockwa.com or submitting a help request on the Mayday ticketing page.

Reach out to customer support when:

  • You’re experiencing unexpected behavior in Dockwa (it could be a bug!)
  • You’re having trouble accomplishing something in Dockwa
  • You have a question about something that’s not covered in the Mayday support articles
  • You need to speak to someone at Dockwa quickly (chat is your best bet here!)

The Marketing Team

Our marketing team is always here to help you, from improving your website to helping you learn the basics of social media. Send us an email if you:

  • Want help adding online booking to your website
  • Need some tips for a great Facebook, Instagram or Twitter account
  • Are interested in hosting a Dockwa Happy Hour
  • Want to share feedback on Dockwa

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"The Dockwa team has been fantastic, helping in the training of my staff & being available 24/7."
Breezy Griener 
General Manager, Ballard's Marina - Block Island, RI
SUPPORT DOCUMENTATION